Q: Are you on Facebook?

A: Find us @Inachis Yarns on Facebook for latest news and promotions

Q: Do you have a knitting forum?

A: Yes, visit Knitting Tips on Facebook to share hints, tips and chat

Q: I am not sure I have enough yarn in my stash for a pair of socks

A: Weigh out half the yarn before you start so that each of the pair is even.

Q: What can I use instead of mothballs?

A: Several options - put soap slivers in a vented plastic bag or use cedar balls, cinnamon sticks, lavendar or rosemary

Q: How do I protect the tips of my needles?

A: You can buy end protectors, or use old wine corks.

Q: When can I expect to receive I get my order?

A: Normally between 3-5 days. We aim to process your order within 48 hours. If we do not have your item(s) in stock, we will let you know as this will cause a delay. In the case of book deliveries, please allow an additional 7-10 days.

Q: What is worsted wool?

A: It is wool that has been straightened, often by combing.

Q: My yarn is not the same colour as the picture on your website.

A: Colours may vary depending on the resolution of your computer and

Q: I ordered several balls of a yarn, but they are not identical.

A: We cannot guarantee colour matches due to the dye processes. There may also be a variation between lots.

Q: I live abroad. Do I have to pay VAT?

A: Not if you live outside the EU. The VAT will automatically be adjusted from your basket during checkout.

Q: What is tension?

A: The tension, or gauge, are the number of stitches per inch

Q: Why do I need to do a tension square?

A: Always do a tension square of about 10cm by 10cm to check that you are knitting to the same tension as indicated in your pattern.

Q: My knitting looks wonky.

A: Try to keep your stitches even. Heartbreaking though it is, best undo the uneven stitches and redo it. It will be worth the effort!

Q: I am allergic to wool. Can I still knit?

A: Of course! There are many fibres to chose from, not just those from sheep. You might try alpaca, or mohair (which comes from goats), or plant fibres like bamboo or cotton

Q: I want to return my order, what should I do?

A: Check our return policy through the Customer Service icon.

Q: I know what I want, but I can't see that you have it on your website.

A: Just phone or send us an email. If we don't stock what you are looking for but we can get it from our suppliers, we will put in a special order for you. Please consider carefully before placing a special order with us as this would be outside our cancellation and returns policies.

Q: You did a special order for me, but I'd like to return it. Can I?

A: No. We cannot accept returned items that were specially ordered as we would not be able to offer it for sale on our website.

Q: What are cookies?

A: Cookies are small text files that are sent to and stored on your computer, smartphone or other device for accessing the internet, whenever you visit a website. Cookies are useful because they allow a website to recognise a user's device. We use cookies for a variety of reasons, such as to determine preferences, let users navigate between pages efficiently, verify the user and carry out other essential security checks. Some of the functions that cookies perform can also be achieved using similar technologies. This policy refers to 'cookies' throughout, however is to include these alternate mechanisms.

Q: Will your cookies affect me?

A: We use cookies so that your shopping basket works for your account. We will not release any details about you without your knowledge of prior consent and you will not receive any junk mail from us as a result. If you are not comfortable with cookies, you should not use this website.

Cancellation, Returns and Refunds

You may cancel and return your order for any reason within 7 days of receipt of the goods.  The unwanted goods must be returned unused, in original packaging and in perfect condition.  Yarns must not have been exposed to any strong smells or dirt.  

A full refund will then be paid by the same method as the order being returned.  We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) Return shipping costs will be your responsibility otherwise.  Notify us within 3 working days of receipt of any goods damaged in transit and we will arrange replacement.

Return items to:

Inachis Yarns
48 Falcon Court
Morningside
Edinburgh
EH10 4AF

You should expect to receive your refund within 30 days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Please note: Certain card issuers have been known to take up to 10 working days to show the refund on debit/credit cards. Once we have issued a refund onto your card, you will need to contact your card issuer if the refund has not appeared on your statement.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you of your return number via e-mail and of your refund once we've received and processed the returned item.

If you find that part or all of your order has been damaged in transit, you must notify us within 3 working days in writing giving details of the damage.  Then return the item to the address above.  We will send a replacement order at no additional cost within 3 days of receiving the damaged item(s).

Thank you.

THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS RELATING TO FAULTY OR MISDESCRIBED GOODS OR YOUR RIGHT TO CANCEL ORDERS UNDER THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS, FURTHER DETAILS OF WHICH ARE AVAILABLE FROM YOUR LOCAL TRADING STANDARD DEPARTMENT OR CITIZENS ADVICE BUREAU.